If you are not completely satisfied with your purchase, you can return the item within 14 days of receiving the purchased items, if the merchandise is unused and remains in its original packaging with hang-tags and labels still attached and intact. The refund will not include the original shipping and handling changes that were paid. Your refund will be issued within 10 business days of receiving your return (It might take minimum 14 days for refunds to be credited to your card) and will be applied against your original method of payment.
A return fee of 25AED per item will be deducted from the return credit. As part of this fee, a free pre-paid return shipping label will be provided on approved returns. To process a return, kindly send a request to email@example.com.
If your order included a free gift with purchase, you MUST also return this item when returning your order. If you fail to return your free item, it's retail value will be deducted from your refund. As with all product returns, the item must be unused and in its original packaging.
If an item is received beyond the 14 day return period or is not in “returnable” condition as described above, the customer will not be eligible for refund or replacement and will be responsible to pay for the item to be shipped back to them. After 14 days, if payment is not received for the return shipping of the non-returnable goods, the product will be disposed in our sole discretion.
*Credit card refund processing time vary for different banks, so please allow one or two billing cycles for the refund to appear on your statement.
*For orders paid with "Cash on Delivery" option, refund would be issued in the form of store credit or cash voucher for future purchases.